TRANSFER READ

On the date you transfer to Gazprom Marketing & Trading Retail (GMTR), your meter(s) should be read by a Meter Reading Agency, who will then pass the reads to both your previous supplier and to GMTR, to ensure a smooth transfer of your account.

However, we recommend that customers take their own meter read around the transfer date, so that in the unlikely event that the Meter Reading Agency does not manage to obtain an actual read, we have your customer read to start your account on. GMTR will then contact your previous supplier with your customer read, to ensure a smooth transfer.

MONTHLY READINGS

A Meter Reading Agency will visit all sites using over 292,980kWh per annum (10,000 therms) on a monthly basis and take actual meter reads for GMTR to use on our monthly invoices. These will normally be taken between 25th-31st of each month.

Those sites using under 292,980kWh per annum will be visited on a 6 monthly basis for actual meter reads. The month of this visit will vary from site to site, depending on when the last actual read was taken.

GMTR encourages customers using under 292,980kWh per annum to contact our customer services department at the end of each month with their own customer reads, so that your monthly invoices are always based on actual reads. These should be received between 27th – 2nd of each month to ensure they are used on your next invoice.

You can contact us via:

When you transfer to GMTR, you will receive a welcome pack that includes several meter read forms for this purpose. If you require more blank meter read forms, these can be downloaded from this web site, or please contact us on the above telephone number.

In your welcome pack, you will also receive a countersigned copy of your contract, which will detail your annual consumption in kWh, so you will be able to calculate how often your meter will be read by a Meter Reading Agency.

If you are in any doubt about your account, our customer services department will be happy to assist you.

HOW TO READ YOUR METER

To take your own meter reading, you will simply need to read from left to right, including any zeros at the front, but not including any decimal or “red” digits at the end.

E.g If your meter looks like this: 0 0 5 4 8 2 , 6 5

your meter read will be 005482

IF YOU RECEIVE AN ESTIMATED READ

If your invoice has been estimated, and you would prefer for us to re-invoice you based on a customer read please contact us immediately so that we may amend your account before the direct debit is taken.

The direct debit is drawn 10 days after the invoice has been raised, so please try to contact us in the first few days.