ESCAPES MUST BE REPORTED AND ACTIONED IMMEDIATELY

Immediate Action to be Taken:

1. Turn off meter/emergency control immediately and leave it off until escape has been repaired
2. Extinguish all flames
3. Ventilate the premises by opening doors and windows
4. Do not operate any electrical switches or mobile phones
5. Phone National Gas Emergency Number, Telephone: 0800 111 999 (24 hours)
6. Immediate access to premises will be required by the Transporter

Information that should be reported:

1. Customer’s name, address and telephone number
2. Where the smell of gas is most noticeable
3. When the smell of gas was first noticed
4. Whether the gas has been turned off
5. Is there any smell of gas outside?
6. Are there any special instructions for access?